Knight's Limousine - Customer Service Reviews

Submitted on 2018-11-15T10:46:00

Driver literally went the extra mile for me, thank you!!!

Submitted on 2018-11-15T05:40:00

Always reliable! And I appreciate the friendliness and helpfulness of your office personnel!

Submitted on 2018-11-15T03:18:00

Well done all the way - super easy to make reservation and friendly and efficient driver. Even though my flight was late I got the next shuttle van with no problem.

Submitted on 2018-11-13T07:09:00

always go with Knights:reliable, safe and punctual/I rode home with an older woman getting off last / was her first time using Knights and she was a little nervous...I reassured her she can feel completely safe...drivers help you & waits til u get in!

Submitted on 2018-11-10T11:53:00

Your service is always terrific and all your staff are real professionals. The drivers are always very friendly. Keep Up the great work!!

Submitted on 2018-11-08T22:51:00

Great ride! Our driver was on time, courteous, professional, and a skilled driver. We love your service!

Submitted on 2018-11-08T06:18:00

I have been riding with Knights for years. I come back because your service is superior and I am treated as a returning friend. This was a last minute reservation and I was treated with courtesy, graciousness and professionalism. Thank you.

Submitted on 2018-11-03T15:19:00

My family and I have used Knights for transportation to and from the airport for 25+ years, relying on your professional, friendly and reliable service time after time!

Submitted on 2018-11-02T07:56:00

Tim is a great representative of your company. He is friendly, timely and a safe driver. I would certainly recommend him as a driver and your service because of my experience.

Submitted on 2018-11-01T18:24:00

Thank you Tom for always taking good care of us. Great service!?‚

Submitted on 2018-10-27T11:36:00

Online reservation was easy to use. My driver arrived on time was very friendly and courteous. It was a stress free experience. I would definitely use Knight again.

Submitted on 2018-10-26T19:26:00

Crazy traffic in Boston maybe due to world series but got to airport with time to spare. Your drivers are amazing!!

Submitted on 2018-10-26T19:20:00

I said to my husband, we can always depend on a worry free ....peaceful ride to airport after a hectic week preparing to leave our home during the winter . Always on time and clean.

Submitted on 2018-10-23T06:31:00

Knight's continues to offer an excellent value and a great experience. I have used your services for many years and will continue to!

Submitted on 2018-10-23T00:12:00

Is the primary service that I use for both personal and professional transportation. Drivers are always very courteous and accommodating.

Submitted on 2018-10-22T10:16:00

You guys are great!!

Submitted on 2018-10-22T06:51:00

As always great service and pleasant staff.

Submitted on 2018-10-21T01:55:00

Love this reliable service with really nice drivers. We’ve been using Knights for a long time, this was our 3rd trip this year and have another is November. See you again soon XXOOXX

Submitted on 2018-10-17T01:48:00

Excellent, reliable and friendly service. Knights Limo Service lives up to its reputation for top notch dependability and professionalism!

Submitted on 2018-10-16T04:41:00

Knights limo takes the stress out of going to the airport. Great job.

Submitted on 2018-10-15T02:06:00

I have been using knights limo shared van for several years now and I will continue to do so. The drivers are always right on time. courteous and so helpful. I feel that I am paying for piece of mind and for me that's huge:-) thank you knights limo!!!!!!

Submitted on 2018-10-13T20:38:00

I use Knight's every 6-8 weeks, round trip from Logan to Worcester. I appreciate the reliable service, mature and careful drivers, and excellent customer service from all staff.

Submitted on 2018-10-12T04:19:00

Grateful for the amazing level of service provided from the office to drivers.

Submitted on 2018-10-11T10:14:00


Submitted on 2018-10-06T18:57:00

Superior as always, says your customer of 26 years!

Submitted on 2018-10-06T17:12:00

I was impressed how calmly the driver handled the stressful traffic. It was a particularly heavy traffic night. He is a very good driver.

Submitted on 2018-10-02T22:50:00

Our best recommendation is that Knights' immaculate vehicles, driven by real professional, courteous drivers, are the reason we pay a premium over ride-sharing apps. Knights is a company that always shows up, on time, and delivers comfort.

Submitted on 2018-10-01T20:42:00

Outstanding experience! Driver Scott was friendly as well as professional, and got us to Logan on time, on a day of driving rain and challenging traffic! I give him and Knight the highest possible marks on all measures!

Submitted on 2018-09-28T20:28:00

Boston traffic stinks glad I didn’t drive

Submitted on 2018-09-27T10:07:00

Always on time, never late. Friendly drivers.

Submitted on 2018-09-26T20:18:00

The weather was horrible and it was rush hour. We would never have known either. Thomas was a true professional and we appreciated it.

Submitted on 2018-09-22T07:24:00

I've been using Knights regularly since 1997, my first ride in a brown Knights van was in 1991. Need I say more?

Submitted on 2018-09-21T12:56:00

Thanks for the upgrade to Town Car

Submitted on 2018-09-20T10:03:00

Discovering your service - and having such excellent customer care - made our Boston visit so much easier. We will definitely use Knight's Airport Limo Service in all of our future visits and recommend you to our friends traveling to Boston.

Submitted on 2018-09-19T08:37:00

Our driver was polite, considerate, kind and responsible. He did his job and did it well.He deserves the 5 five rating.

Submitted on 2018-09-17T18:39:00

Thank you for your service, it makes so much easier on us don't have to look n parking space. Yes I always till people about your company. Thank you again from AMY

Submitted on 2018-09-17T17:21:00

Thank you for your service, our driver was professional vitreous, kind and attentive

Submitted on 2018-09-13T11:51:00

Every time I called, everyone was helpful and pleasant. Your service was exactly as advertised, thank you!

Submitted on 2018-09-12T07:35:00

making the reservation was smooth and our request for earlier pickup was satisfied. driver was pleasant and accommodating.

Submitted on 2018-09-11T14:58:00

I had a very nice driver. He was professional and courteous.

Submitted on 2018-09-10T22:24:00

5***** to Carl for his professionalism, kindness, courtesy and fun conversation!!! An asset to Knight's.

Submitted on 2018-09-10T18:39:00

The driver was right on time (and that is the MOST important as there is awful anxiety if a driver is late and you just don't know what's going on and when you'll have a ride!). We LOVE Knights as they have never let us down in this area - so dependable

Submitted on 2018-09-10T09:19:00

Excellent customer service; to have an actual person answer the phone in a timely manner and assist me with my time of arrival changes due to airline delays was a delightful surprise and greatly appreciated. Robotic messages drive me crazy.

Submitted on 2018-09-09T22:33:00

Nice driver: John. Very polite and asked if we wanted air conditioning. Good people handling the scheduling. The van is clean. The email system is good too, with a confirmation and a reminder closer to the time of transport. Thumbs up!

Submitted on 2018-09-09T12:49:00

We would definitely use your service again! It was very reasonable in price and so hassle free!

Submitted on 2018-09-09T08:19:00

Our driver, Peter I think was great. Very personable and focused on customer satisfaction.

Submitted on 2018-09-07T15:17:00

Great as always!

Submitted on 2018-09-07T10:07:00

Excellent service as always!! Will never use anyone but knights!!

Submitted on 2018-09-07T07:48:00

I travel a lot and this service is better than anything I have experienced throughout the US. Additionally, it is also the best value with such high customer service.

Submitted on 2018-09-07T05:50:00

Steve’s a great driver, you folks are lucky to have him on board

Submitted on 2018-09-05T14:01:00

Wonderful driver!

Submitted on 2018-09-05T05:25:00

Your shared limo service is still the most economical way to Logan for one person. Drivers are on time and courteous

Submitted on 2018-09-04T09:34:00

Appreciated the attention to timeliness. Our flight arrived early and the driver was ready and waiting for us!

Submitted on 2018-09-03T10:18:00

I have used this service when traveling for more than 10 years. I would never consider using another.

Submitted on 2018-09-02T21:29:00

I can always rely upon you for excellent service. I remember when Gene Hogan told me about the establishment of the business. What a wonderful service!!!

Submitted on 2018-09-02T16:31:00

It was a pleasure riding with you guys, i really enjoyed it.

Submitted on 2018-08-31T14:11:00

Driver was friendly, knew exactly where my hotel was even though I had the wrong address! A+ experience.

Submitted on 2018-08-30T11:08:00

Had an excellent trip to TF Green Airport courtesy of the driver, Mark. He gets two thumbs up. It's always a pleasure to do business with your company. Thanks!

Submitted on 2018-08-30T10:09:00

I have been using Knights since 1984 and never had a problem. Keep up the good work. I always recommend Knights to my friends.

Submitted on 2018-08-29T20:14:00

the driver was extremely nice & very pleasant. service was definitely better than wlimo

Submitted on 2018-08-29T11:45:00

Knights is the best. I am answering for all of the reservations I make for the ServiceTechs here. The staff at the office is very helpful & a pleasure to work with.I recommend Knights to everyone & personally have used them in the past!

Submitted on 2018-08-29T10:52:00

Great price and service!! Will definitely use on my next trip up to Boston. Thanks!

Submitted on 2018-08-28T16:09:00

Wonderful way to get to & from the cruise ship. I will recommend you fully.

Submitted on 2018-08-28T09:29:00

You have wonderful, safe drivers. I will be booking with you on future trips.

Submitted on 2018-08-27T16:32:00

The driver was very personable and nice to our family.

Submitted on 2018-08-27T06:04:00

Reliable and easy to book. Consistent over the years

Submitted on 2018-08-26T18:48:00

We had a wonderful experience start to finish. Our driver Ed was excellent and we didn't have to worry about a thing. We will definitely use you again!

Submitted on 2018-08-25T17:13:00

Wonderful drivers!!!! We got to designated pick up area and Brandon had just arrived. Great ride and great driver!

Submitted on 2018-08-25T09:26:00

Excellent service will be using it more often. Will bypass Logan Express more for Knights. Driver was great.

Submitted on 2018-08-24T09:28:00

My flight was delayed 6 hours making me land at the awkward time of 4 am - I called to give a heads up & then when I landed and you had the van pull right around and I was home within the hour. Great customer service

Submitted on 2018-08-24T00:35:00

I have been using Knight's every 6-8 weeks between Logan and Worcester for over 2 years. Service is reliable and efficient, and drivers are uniformly safe and mature.All staff, including reservation personnel, deliver top notch customer service.

Submitted on 2018-08-23T20:37:00

Wonderful experience. Both drivers were professional, courteous and friendly. Would highly recommend Knight.

Submitted on 2018-08-23T11:53:00

I always use Knight's (20+ years) because my husband & I are always happy with the service.

Submitted on 2018-08-22T20:51:00

Thank you so much for the wonderful service. Unfortunately, I don't remember the name of the gentleman who drove, however, I will never forget how pleasant he was. My overall experience with your company & the driver was excellent!

Submitted on 2018-08-22T19:08:00

The driver was very nice! On time.... Even a few min early. My flight had changed and I called at an off hour to let them know and there is always someone to answer the phone. Both to and from the airport was a great experience. I would use them again!

Submitted on 2018-08-22T17:08:00

Great service; very friendly staff on the phone and in the car; highly attractive option for a transfer from the Boston area to the Boston Logan airport.

Submitted on 2018-08-22T03:55:00

On time and professional. Thanks.

Submitted on 2018-08-21T13:25:00

You used to give us a paper receipt when we were picked up. The last few rides I have had I have. It received a receipt. The online reservation process is a little clunky

Submitted on 2018-08-21T05:07:00

You guys do an amazing job from reservation to curb side your driver was spot on! I’m very pleased with your service keep up the good work!

Submitted on 2018-08-20T11:07:00

happy rider since 1985

Submitted on 2018-08-19T20:44:00

Driver arrived on time. He assisted my wife with her luggage.The driver was very courteous and professional through out theride to the airport

Submitted on 2018-08-18T22:57:00

Perfect in every way. Thank you as always

Submitted on 2018-08-18T08:18:00

Great since the 80’s

Submitted on 2018-08-16T18:15:00

This trip has convinced me that Knights is who I will use from now on for my travel in Mass. Excellent customer service from reservations to drop off. Thank you for making this leg of my hectic travel schedule something I do NOT have to worry about.

Submitted on 2018-08-16T16:12:00

You guys are the best. Always on time and wait for us when it takes forever getting through passport control.

Submitted on 2018-08-16T13:53:00

Driver right on timeSafe and friendly

Submitted on 2018-08-16T13:21:00

Driver was very pleasant, informative and helpful

Submitted on 2018-08-16T11:20:00

Our flight was delayed from midnight to 2 AM. The driver was still very congenial and helpful. Excellent service.

Submitted on 2018-08-14T14:09:00

My driver, Phil, was excellent. He took the time to make sure I had my travel documents with me, made sure I was comfortable in the vehicle and engaged in good conversation for the entire ride.

Submitted on 2018-08-14T10:46:00

I have been using KNIGHTS Limo for at least 10 years maybe more. I would not travel to the airport any other way. Thank you Knights

Submitted on 2018-08-13T18:59:00

the personal attention that i received was awesome. I received reminder calls and recommendations on departure times because of traffic. the driver was extremely helpful and friendly. I would strongly recommend Knight limo service to anybody.

Submitted on 2018-08-13T08:40:00

First time using the town car service and it exceeded our expectations. We actually were able to start our vacation from our front step. Thanks for taking away the stress of getting to and from the airport.

Submitted on 2018-08-12T23:06:00

I like thoseLincoln towncars... they’re better than Uber

Submitted on 2018-08-11T21:39:00

When I need a ride to the airport, I refuse to choose any service other than Knights.

Submitted on 2018-08-11T21:38:00

When I need a ride to the airport, I refuse to choose any service other than Knights.

Submitted on 2018-08-10T16:41:00

Excellent service and excellent drivers and personalities. Love you guys.

Submitted on 2018-08-10T14:09:00

Best deal in town.

Submitted on 2018-08-09T13:07:00

On behalf of all our guests that use Knights, we are happy with the service and drivers. Always on time, courteous and reasonable prices.

Submitted on 2018-08-09T08:39:00

Will use again. 5 Star!!

Submitted on 2018-08-09T08:07:00

Driver was awesome!! Terminal C had a mile backup. He took us to arrivals in 2 min and told us to go up escalators. BRILLIANT!

Submitted on 2018-08-08T09:39:00

Knight's is THE BEST! courteous drivers and on time! Even navigating the tunnel closures at midnight, our driver got us through Boston and onto the Pike with minimal delay. Thank you!!!

Submitted on 2018-08-07T17:57:00

Knights is awesome! Would use them again and highly recommend them to friends and neighbors. Excellent service, comfortable ride, gets you to and from the airport efficiently! Thanks!!

Submitted on 2018-08-07T17:49:00

Wonderful service. Always on time, courteous, professional, cannot say enough good. Will always use for my MA visits.

Submitted on 2018-08-06T21:25:00

Impressed with how Knights stays on top of your reservation and communication.Thanks.My third year with Knights.Very professional and accommodating. Drivers are always enjoyable and make great conversation!

Submitted on 2018-08-06T17:52:00

Your company kept up with changing difficult trip.Donna resolved a billing problem more than fairly.Always use your company since 1986.

Submitted on 2018-08-05T07:33:00

Knight's is number one in my book! Thanks for great service. Carol was the driver last week, such a lovely, personable lady. The driver I had in June was also excellent!

Submitted on 2018-08-04T10:18:00

The best service i ever had, Knights is really doing a great job. My flight had a delay of four hours still they were tracking on behalf of me and helped me with a great service.

Submitted on 2018-08-03T17:12:00

Everything worked like a dream thank you

Submitted on 2018-08-03T10:08:00

Knights always provides the highest service for transportation. Drivers are always respectful, trustworthy, and nice people. I have been taking this service for at least 5 years, and there is not a car service anywhere in the US or Europe that compares

Submitted on 2018-08-02T14:29:00

I can't thank you enough for both tracking my flight(s) and for being right there waiting when I finally arrived at 3:25 a.m. It's nice to know that I'll never again have to worry about ground travel. THANK YOU!

Submitted on 2018-08-01T21:07:00

You are committed and your drivers are friendly and honest. Am proud to be your client over the years. Bravo

Submitted on 2018-08-01T19:31:00

We love Knights and use it often both to get to Logan and to the New York City Cruise terminal. This was our first time taking it to the Red Sox and it was a great experience. Our driver was fantastic. Thank you!

Submitted on 2018-08-01T12:48:00

Great experience. Both of our drivers were truly gentlemen. Even with an unpredictable arrival time into boston, when we finally did touch down at 3am, the van was there, waiting for us! Thanks!

Submitted on 2018-08-01T06:26:00

Excellent service. I was lucky to have found you. Great trip.

Submitted on 2018-08-01T04:14:00

Great trip. Not driving yourself to the airport at 2:30 is the morning is a huge help. Looking forward to our return trip next week.

Submitted on 2018-07-31T10:52:00

Jim was fantastic! He was waiting as soon as I came out of the terminal. A professional in every way and I had a great and relaxing ride after a 6 hour flight. He was beyond superb!

Submitted on 2018-07-31T05:21:00

Dependable, friendly, on time and good pricing = value

Submitted on 2018-07-30T10:35:00

We were transferred to a town car due to destination of other passengers so our trip would not be so long. Very considerate & our driver was Ken. We had a pleasant ride & will be requesting Ken for future trips.

Submitted on 2018-07-30T08:41:00

As always, excellent service. It is why my family and I keep coming back and not going to uber.

Submitted on 2018-07-30T08:32:00

Went well

Submitted on 2018-07-30T07:51:00

The driver was such a professional and such a gentleman!! Courtesy was his middle name. He wanted his passengers to be comfortable and well-informed. Knights is now my only travel partner when I am in the greater Boston area!!

Submitted on 2018-07-29T23:49:00

Same day reservation. Courteous driver who was able to navigate traffic delays due to construction.

Submitted on 2018-07-29T11:46:00

You guys were incredibly accommodating with changing around our reservation after our initial flight was cancelled. Thanks for all of your help!

Submitted on 2018-07-28T16:35:00

I had an outstanding driver. Friday afternoon traffic was awful and he remained pleasant and conversational for the whole drive.

Submitted on 2018-07-28T04:25:00

You never let me down, whats most important to me is getting my family home safe, Even despite a mishap on my scheduling, you still found a way to get us home and I am thankful for your services.

Submitted on 2018-07-27T17:42:00

Long time user of Knights and have never been disappointed. Will continue to use and recommend.

Submitted on 2018-07-26T21:56:00

Right on time!

Submitted on 2018-07-26T20:48:00

My flight got delayed, so I called your company and they were very helpful. They were already on top of it keeping track of my flight number. I will definitely use your service again, as well as recommend your service to friends and family. Thank you!

Submitted on 2018-07-26T19:55:00

What a lovely driver. So amazing. Great experience. We would love him on the ride home. He was so kind to my kids!

Submitted on 2018-07-25T11:02:00

Had a problem at the airport and had to change my flight. Called Knights and immediately booked a ride home as well as new pickup time for new flight. The person I spoke with was very nice and helpful. This is my third time using Knight's service.

Submitted on 2018-07-25T06:46:00

Knight's always remediates one of the worries of traveling !

Submitted on 2018-07-24T10:22:00

I have been using Knights for over 10 years. I wouldn't use anyone else and always recommend your business. Drivers are always courteous and friendly, vans are clean and safe. Online reservation system is easy to use.

Submitted on 2018-07-24T08:21:00

The driver was excellent. I will recommend your fantastic service to friends and family. Thank you.

Submitted on 2018-07-23T15:54:00

My driver Jerry was one of the best drivers I have had. Would welcome him as my driver every time!

Submitted on 2018-07-23T08:43:00

Zero issues, very reliable, friendly service, great fleet of vehicles. Prompt and on time. Great job!

Submitted on 2018-07-23T08:29:00

I have used Knight's for years and always found you reliable and courteous. Your drivers are knowledgeable and friendly. I have recommended you many times and will continue to use you.

Submitted on 2018-07-22T15:29:00

Pat was right on time. Flexible with the schedule. Great people person. Pleasure to have him as our pilot.

Submitted on 2018-07-22T12:41:00

Thank you Kim who helped me book the reservation. Very happy the pick up was on time. Nice driver Josh. Drove responsible. Overall very happy to experience the ride. Yes will use again in the future. Thank you.

Submitted on 2018-07-21T19:44:00

We were very happy with our driver, Joe, and our ride to and from TD Garden.

Submitted on 2018-07-21T19:41:00

Jeremiah was great! He provided us with waters and we had a nice chat on our ride home - it was a very pleasant experience. Thank you!

Submitted on 2018-07-21T11:53:00

Driver from Logan to Bellingham was awesome. He was very good with my grandchildren.. Excellent Driver!

Submitted on 2018-07-20T19:23:00

Great job getting us through rush hour traffic arriving in plenty of time for our flight. Ann was very personable

Submitted on 2018-07-20T02:11:00

Danny was an amazing driver who made our trip to and from the airport stress free and relaxing! Thank you for a great experience.

Submitted on 2018-07-19T14:13:00

our driver could not have been nicer. He was kind, thoughtful and personable. After a very long flight, he was engaging and really helped with our transition back to our home.

Submitted on 2018-07-19T08:32:00

Knight's always goes above and beyond - best vehicles, best/excellent drivers. I recommend Knight's to everyone I know.

Submitted on 2018-07-19T06:02:00

I left my phone in the seat and the driver was called and happily brought it back quickly. Great experience with Knights!

Submitted on 2018-07-19T03:02:00

I'm terrible with names so I can't remember our drivers name. He was very professional and knowledgeable in recommending things for us to do in the area. Couldn't ask for a better driver!

Submitted on 2018-04-07T18:48:00

will use again! Driver was awesome!